MacGregor Plumbing, Heating and Air Conditioning knows that cutting costs in order to provide good benefits leads to employee satisfaction, which in turn leads to customer satisfaction and loyalty.
“Building that sort of trust from customers means you've delivered that same trust by being there when the customer needs you,” says Julie Weiman, general manager of the company her father, John MacGregor, started more than four decades ago. Some of the customers that it serves today were her dad's first customers.