Production benchmarks give your customers more options and give your techs something to shoot for.
Last month we discussed how production should be the number one benchmark you track for operational success. You can find last month's column here. Let's delve into your production benchmark a little more.
Think of your company as a factory. Your primary product is customer service (this is true even if you're in the construction business). Plumbing, heating and/or air conditioning may be the “boxes” in which you deliver customer service, but you're still producing customer service.