This month PM takes an inside look at peer-group giant Contractors 2000. Organized in 1992, C-2000 set out to provide a “near-perfect” operating system for the PHC service contractor that would improve the member’s profitability and market penetration.

After a year’s participation in the organization, Steve Pallister of Pallister Plumbing & Heating, Helena, MT, credits C-2000 with a 34 percent growth in his customer base. During that first year he ventured into the septic pumping business, jumped from two techs to six, from two trucks to five, and is building a new office. Fred Peterson of All Seasons, Heating & Air Conditioning, Mahomet, IL, reports a 30-40 percent growth since joining C-2000 three years ago.

To find out how to achieve these results, turn to the Industry Insights supplement in this issue.