Ancoma has been letting everyone — customers, employees and apprentices — have a say in how the company is run.
Forgive the executives at Ancoma if they hear voices in their heads. It seems that the N.Y.-based mechanical contractor has been letting everyone — customers, employees and apprentices — have a say in how the company is run.
The 49–year–old company has seen its sales triple in the last 10 years, and lands squarely on our Pipe Trade Giants at No. 82 this year. Jim Brennan, one of four owners of the family-run business, attributes the growth to input from surveys he sends to the employees, apprentices and customers. The company surveys its employees and apprentices a minimum of once a year. Customers receive a comment card after every job.