Highlights of BDRU’s first-quarter schedule include:

• Top Gun Technician Excellence (Jan. 22-23): By elevating their customer service skills, technicians can reduce callbacks, improve revenue generation and increase their overall value to the company.
• How to Read Your Profit & Loss (Jan. 29): Participants in this class will "demystify the profit-and-loss statement, turning financial data into decision-making power."
• Top Gun Sales Excellence (Feb. 5-6): This class gives retail sales professionals and owners a fresh look at a proven sales process to close more jobs by educating the customer, without using high-pressure tactics.
• Generating Work: Practical Strategies to Get More Leads (Feb. 17): Focusing on low-cost, high-impact lead generation strategies for service and installation, attendees will learn how to execute marketing tactics that can fill an empty service or install schedule.
• Service Dispatch University (Mar. 2-6): Dispatchers in this class will learn the proven techniques to reduce drive time and improve their dispatching skills, leading to more profitable results in the service department.

These courses are open to home service business owners, managers, technicians, sales teams and service leaders seeking to increase their competitive edge. Each is delivered by seasoned industry trainers.

Registration for these and other Q1 courses is now open at http://www.bdrco.com/upcoming-bdr-events. Registering through the BDRU+ training program provides industry-leading workforce development options that can fit into any company's training budget, offering scalable learning for teams of all sizes. More information is available at http://www.bdrco.com/bdr-university-plus/.

For additional details about BDR, visit http://www.bdrco.com.