As service business leaders, we often focus blindly on the results — key performance indicators, sales targets and other specific goals. But when it comes to success in any industry, relationships are often much more important than simply reaching a result-based goal. This is especially true for plumbing contractors who need trust and cooperation from our manufacturers, distributors, clients and other partners to succeed call after call, day after day. Relationships ultimately give our businesses longevity, meaning you'll be able to sustain your successes over time, whereas chasing after short-term results will leave behind less sustainable gains. Let's dig deeper into why relationships play such an essential role in leading a successful short-term or long-term company within the plumbing industry specifically.
In the business world, trust and authenticity are the building blocks to foster meaningful relationships. Relationships should not be underestimated as they are crucial for any business to maintain success. Don't get me wrong, results do matter (and they matter a lot) but trust in a relationship is what makes it so valuable and lasting. By focusing on trust and authenticity rather than only KPIs, you can form strong and healthy relationships to help accomplish more difficult tasks that would otherwise be out of reach. Good relationships not only magnify the results but also advances innovation and creativity from both sides, which is invaluable in today's competitive markets.