When Robert Broccolo, Jr., owner of Professional Drain Services of Southern New England, answers any service call, he always has one of his company’s 11 video inspection cameras with him — ready to diagnose the issue at hand.

“Every job I do, I use the camera. It eliminates any kind of guessing,” says Broccolo, whose company works primarily in Rhode Island and southeastern Connecticut. “When someone is paying me to come to their home or business, I want to give them the best quality service.”