The customer experience matters, and today, what many home service customers are demanding is contactless service calls. From a standpoint of driving revenue, the challenge of executing a contactless service call lies in the circumstances that prohibit normal social interactions that typically help technicians make the sale on service options.
A technician is not only there to address immediate problems but to identify other potential issues and make the homeowner aware of all available solutions. Oftentimes this is a very conversational process, “Here, let me show you.” It’s a trust-building process that they go through and it’s often a matter of discussing proposals or recommendations and then illustrating them on either a personal tablet or even on a piece of paper.