If you’ve owned or managed an in-home service business for any amount of time, you know there are always opportunities for growth in multiple areas within your company. Some of the odd circumstances this year have forced us to focus on opportunities to change and grow more than most years, but I can tell you that one of the best areas to spotlight right now is helping your techs improve their client connection techniques.
I owned a PHC company for more than 20 years before I sold it to my top manager and moved on to running The Blue Collar Success Group exclusively. Over the last 30 years, I’ve spent a considerable amount of time coaching, training and performing ride-alongs for my clients, as well as my own company. Based on experience, observations and studies of human behavior, I’ve boiled down client connection to some crucial, often overlooked, points.