ServiceTitan, an all-in-one software and operating system for residential and commercial service and replacement contractors, has named Ershad Jamil the company’s chief growth officer.
Jamil, who joined ServiceTitan in 2015, will continue to lead the company’s growth team as it establishes and manages partnerships and new business lines to help contractors leverage the power of technology to run their businesses more efficiently and drive more revenue — while also providing a better experience for home and commercial property owners.
ServiceTitan’s mission is to democratize the power of big technology for small businesses, giving them the same strategic advantages that larger enterprise firms have enjoyed for decades. Jamil is responsible for creating, validating, building, launching and optimizing new business lines to diversify the ServiceTitan SaaS platform. During his tenure, revenue for ServiceTitan has grown 3,336%.
“I joined ServiceTitan because I shared the company’s passion for helping small businesses and I saw the massive opportunity for growth in technology serving the contracting industry,” Jamil said. “Solving problems so that our customers can continue to grow their businesses is what drives me and the growth team every day. ServiceTitan is delivering incredible value to the trade industries, and there’s enormous capacity for growth based on automation, customer engagement, supply chain and big data.”
Jamil was ServiceTitan’s 49th employee when he was hired. ServiceTitan now has more than 800 employees in Los Angeles, Atlanta and Yerevan, Armenia. He has been instrumental in the creation of some of the company’s most innovative products, like ServiceTitan Payments and ServiceTitan Marketing Pro. Jamil recently published the article “Building Teams that Innovate and Outperform,” highlighting how building trust across diverse cross-functional teams is critical to business performance.
“Ershad’s hard work, dedication and vision have been a big part of our impressive growth over the last several years,” said Ara Mahdessian, CEO and co-founder of ServiceTitan. “He understands this company and our culture, and he’s dialed in on what our customers need in order to achieve their goals. He’s proved that he’s a true Titan, and we’re looking forward to his expanded leadership role.”
Jamil earned bachelor’s degrees in management information systems and marketing from Carnegie Mellon University and a master’s degree in information sciences from the University of Pittsburgh. Before joining ServiceTitan, he spent 10 years in technology strategy and systems integration practices at Deloitte Consulting.
ServiceTitan was founded in 2012 by Mahdessian and Vahe Kuzoyan as a way to help their immigrant fathers, both of whom were tradespeople. The company serves over 4,000 client businesses and more than 100,000 service professionals throughout the U.S. and Canada.