Video calls are not new. The Service Nation Alliance has been conducting weekly contractor Advisory Board meetings this way for a decade. What is new is today’s widespread acceptance of video communication. What is needed is an understanding of the proper etiquette of communicating with customers by video.
Smart plumbing companies started innovating as soon as the coronavirus pandemic struck. Many are now troubleshooting by video for nervous homeowners. Products have been sold by video and installed without plumbers coming into contact with the customers. Company meetings are being held by video. Training is conducted by video.