NORA recently approved author and educator Steve Coscia ’s new E-Learning Customer Service courses for
NORA accreditation.
The two-hour E-Learning sessions are divided among five
topics - each about 15-20 minutes - including World Class Service; Handling
Difficult Customers; Customer Service Stress Relief; Listening Skills; and
Positive Service Attitude. Coscia is the author of the “HVAC Customer Service
Handbook.”