First impressions mean a lot in this business.

A while back, I read about the last Oldsmobile to roll off the assembly line. It's kind of sad and it got me thinking about the old days when I spent a lot of my time selling.

Many of you may think of me as the Operations Guy or the Staffing Guy, but the reason I got good at those areas was because they were interfering with the success of my sales. Don't get me wrong; I really like operations, staffing, planning and more, but what I really love is selling - the right way.