Joan Robinson of My Plumber Plus honored with Call Handler Award for Customer Service Excellence
During the Nexstar Super Meeting, held in September in Austin, Texas, Joan Robinson, customer service representative at My Plumber Plus, was selected out of 1,000 customer service representatives from over 300 companies to receive the prestigious Call Handler Award. Mark Presgrave, co-owner and president of My Plumber Plus, accepted the award plaque on her behalf.
Robinson’s award was presented by CallSource, a performance and call management company specializing in coaching customer service excellence. The Call Handler Award program recognizes outstanding call handlers in the CallSource Nexstar Cubeside Coaching program.