search
cart
facebook instagram twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • PRODUCTS
  • CONTRACTORS
    • BATH & KITCHEN PRO
    • BUSINESS MANAGEMENT
    • HIGH EFFICIENCY HOMES
    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
    • COLUMNS
      • Codes Corner
      • Natalie Forster: Editorial Opinion
      • Guest Editorial
    • SPONSOR INSIGHTS
  • MEDIA
    • EBOOKS
    • PODCASTS
    • VIDEOS
    • WEBINARS
  • RESOURCES
    • INDUSTRY CALENDAR
    • DIRECTORIES
    • PM BOOKSTORE
    • CE CENTER
    • MARKET RESEARCH
    • CLASSIFIEDS
  • EMAGAZINE
    • EMAGAZINE
    • ARCHIVE ISSUES
    • CONTACT
    • ADVERTISE
    • PME EMAGAZINE ARCHIVES
  • SIGN UP!

A. O. Smith University sees highest enrollment ever for virtual learning format

Company announces new series of training programs.

AO Smith university
August 31, 2021

A. O. Smith announced a new series of training programs as a result of high-demand for its A. O. Smith University educational sessions. The company has two state-of-the-art training facilities, located in Ashland City and Johnson City, Tennessee, which held primarily virtual training sessions in 2020 with over 100,000 combined class attendances. Both facilities are utilized to train technicians, contractors and product representatives on a variety of products and topics.

“In recent months, A. O. Smith University has continued to see at least a 20 percent increase in the number of participants for our virtual learning programs. With the new emphasis on digitally driven educational sessions, we are able to reach a much wider audience, and connect more contractors with key resources,” said Jason Leonard, marketing technology and training manager at A. O. Smith. “We know for our contractors, time is money, and this process allows for more training opportunities on the go.”

Classes are taught on a two-way meeting platform, and there is a 50-person cap placed on all sessions to ensure participants have a high-level of engagement with instructors, as well as the opportunity to ask key questions. This approach helps maintain A. O. Smith University’s focus on techniques and skills to help grow contractors’ careers.

“The two-way interaction between the contractors and the trainers makes all the difference. With the virtual classroom, the trainers have the ability to pivot from their presentation to the contractor's question. The trainer answers the question, runs over to the white board, and explains the situation. All these things make a real difference in getting the product installed correctly and giving the customer the confidence to troubleshoot most issues that come up on the job site,” said class participant Casey Cross of Rich Sales. “The virtual training center has been a huge asset over the last year. When Covid had most job site and contractor visits shut down, we were still able to do live water heater training with contractors and wholesalers.”

The A. O. Smith University class schedule is flexible month-to-month, and sessions are offered on a variety of topics, including residential training, commercial training, tankless training, and heat pump training. This September, classes will include the following:

Sept. 1, 8 A.M.CST – Commercial Training

Sept. 2, 8 A.M.CST – Tankless Training

Sept. 9, 7 A.M. CST – Multi-Flue BTR Training

Sept. 9, 10 A.M. CST – Multi-Flue BTR Training

Sept. 23, 7 A.M. CST – Cyclone Training

Sept. 23, 10 A.M. CST – Cyclone Training

This article was originally posted on www.supplyht.com.
KEYWORDS: training training and education training facility water heater manufacturer water heaters

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • Worker using the Milwaukee Tool SWITCH PACK drain cleaner

    Pipeline profits: Drain cleaning, pipe inspection create opportunities

    Drain cleaning and inspection services offer lucrative...
    Plumbing News
    By: Nicole Krawcke
  • Uponor employee, Arturo Moreno

    The reinvestment in American manufacturing and training

    Plumbing & Mechanical Chief Editor Nicole Krawcke and...
    Plumbing News
    By: Nicole Krawcke and Natalie Forster
  • March 2024 Women in Plumbing hero image of woman engineer overlayed by circle of hexagon shapes with numbers from 1 to 10

    Celebrating 10 Influential Women in the Plumbing Industry

    Celebrating Women's History Month and Women in...
    Plumbing News
    By: Nicole Krawcke
Manage My Account
  • eNewsletters
  • Online Registration
  • Subscription Customer Service
  • eMagazine
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Plumbing & Mechanical audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Plumbing & Mechanical or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • J.J. Keller CMV vehicles on road
    Sponsored byJ. J. Keller & Associates, Inc.

    The dash cam game-changer for small business safety

Popular Stories

Plumbing equpment parts and wrench on the white background close up.

Plumbing & Mechanical 2025 Plumbing Tools Survey

Latin American plumber fixing a toilet in the bathroom.

Troubleshooting common airflow plumbing issues

Empty modern room with large windows looking out onto a green lawn and trees.

Transitions: What do I do about cooling? (Part 1)

PM BEMIS June 25 Free Webinar: Optimizing Plumbing Solutions for Single-Family, Multi-Family & Public Spaces

Events

November 13, 2024

Future Proofing MEP: Navigating the 2026 High Efficiency Water Heating Standards

Join our deep dive into DOE’s new standards so you can future-proof your MEP practice.

EARN: 0.1 ASPE CEU; 1 AIA LU/HSW; 0.1 IACET CEU*; 1 PDH

View All Submit An Event

Poll

Will business be up or down in 2025?

Do you anticipate business in 2025 to be up or down in comparison to 2024?
View Results Poll Archive

Products

The Water Came To A Stop

The Water Came To A Stop

See More Products

Download the FREE Water Conservation, Quality & Safety eBook: Plumbing Trends Increasing Safe Water Availability

Related Articles

  • AO-Smith-Training.gif

    March dates announced for virtual A. O. Smith University classes

    See More
  • A. O. Smith University

    A. O. Smith University offers skills training for water heating technologies

    See More
  • A. O. Smith University Class

    A. O. Smith University focuses on smart HPWH, gas water heaters and tankless training during second quarter

    See More
×

Keep your content unclogged with our newsletters!

Stay in the know on the latest plumbing & piping industry trends.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Supply House Times
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing