A. O. Smith announced a new series of training programs as a result of high-demand for its A. O. Smith University educational sessions. The company has two state-of-the-art training facilities, located in Ashland City and Johnson City, Tennessee, which held primarily virtual training sessions in 2020 with over 100,000 combined class attendances. Both facilities are utilized to train technicians, contractors and product representatives on a variety of products and topics.
“In recent months, A. O. Smith University has continued to see at least a 20 percent increase in the number of participants for our virtual learning programs. With the new emphasis on digitally driven educational sessions, we are able to reach a much wider audience, and connect more contractors with key resources,” said Jason Leonard, marketing technology and training manager at A. O. Smith. “We know for our contractors, time is money, and this process allows for more training opportunities on the go.”
Classes are taught on a two-way meeting platform, and there is a 50-person cap placed on all sessions to ensure participants have a high-level of engagement with instructors, as well as the opportunity to ask key questions. This approach helps maintain A. O. Smith University’s focus on techniques and skills to help grow contractors’ careers.
“The two-way interaction between the contractors and the trainers makes all the difference. With the virtual classroom, the trainers have the ability to pivot from their presentation to the contractor's question. The trainer answers the question, runs over to the white board, and explains the situation. All these things make a real difference in getting the product installed correctly and giving the customer the confidence to troubleshoot most issues that come up on the job site,” said class participant Casey Cross of Rich Sales. “The virtual training center has been a huge asset over the last year. When Covid had most job site and contractor visits shut down, we were still able to do live water heater training with contractors and wholesalers.”
The A. O. Smith University class schedule is flexible month-to-month, and sessions are offered on a variety of topics, including residential training, commercial training, tankless training, and heat pump training. This September, classes will include the following:
Sept. 1, 8 A.M.CST – Commercial Training
Sept. 2, 8 A.M.CST – Tankless Training
Sept. 9, 7 A.M. CST – Multi-Flue BTR Training
Sept. 9, 10 A.M. CST – Multi-Flue BTR Training
Sept. 23, 7 A.M. CST – Cyclone Training
Sept. 23, 10 A.M. CST – Cyclone Training