Nexstar Network is proud to announce the hiring of Michael Jahnl for its training manager role.
Jahnl has 15 years of experience in training and communications, having held positions in radio and broadcasting, the medical field, and at Fortune 100 companies. He holds a bachelor’s degree in public relations and crisis communication and a master’s degree in organizational, strategic and crisis communication from North Dakota State University. He also has 10 FEMA certifications, the majority focusing on business continuity.
“I see communication similar to playing chess: playful, yet strategic and global,” Jahnl said. “It happens in real time, creating perceptions that influence your brand, often with lasting effect. Thus, every message you send, everything you say has an outcome — whether it has the desired effect, though, is where strategy and mindfulness come in play.”
Jahnl said he is excited to work for Nexstar and its members because together, they reach consumers in their homes and reorient the standards to which customers have become accustomed. This then improves the perspective of the trades as a whole.
“I strongly believe that Nexstar can create the tools that technicians apply in their daily lives, professionally and often in their personal lives, too,” Jahnl said. “With every customer, or every person, technicians meet, they have an opportunity to leave an incredible impression. In striving to make it the most positive impression possible, rooted in true customer service, accurate craftsmanship and an ‘above-and-beyond’ attitude, we all become stronger. Customers look to technicians to be at their best, and technicians look to us at Nexstar to be at our best. Together, we share in the responsibility to elevate each other.”
Nexstar Director of Training Keith Mercurio said Jahnl is a strong addition to the training team.
“Michael brings a proven track record of corporate and leadership training with a range of clients,” Mercurio said. “He has a passion for employee engagement and empowerment as keys to driving productivity and results. Michael will be responsible for developing and coaching our already extraordinary and growing member training team, as well as refining and designing content and new course offerings.”
Jahnl joins a team of 39 dedicated coaches, trainers and support staff who work with plumbing, HVAC and electrical residential service contractors to help them improve their businesses.