Earlier this year, I did a lot of onsite coaching and training, which included my technician ride-along program. This is one of the greatest opportunities for me to see what’s working in the field, what technicians are willing to implement and how we can all improve client interaction in multiple areas.
When a technician arrives at the front door of a prospective client, he is simply a stranger. That can generate fear and uneasiness in the homeowner. This is a natural response for most people when it comes to meeting someone for the first time, especially when they are inviting someone unknown into their home. In our world of in-home service, this is of heightened importance for us to be aware of. We are coming into someone’s private space and seeing how they live, how clean the home is, their furniture, pets, decoration style and so much more.