What’s up with customers these days? It’s like they want better value, quality products, efficient service and someone they can count on. Then, if they don’t find what they’re looking for, they’re on to someone who’s got what it takes.
Perhaps the fiscal cliff and tightening economy made regular folks unwilling to put up with a bad customer experience. The thinking could be something like this, “If we have fewer dollars to spare, let’s spend them with people who care.”