Service Roundtable members learned how to avoid traps that reduce a manager’s productivity and strategies to inject innovation into the service experience April 7-8 during the Atlanta International Roundtable. The meeting also featured an idea-sharing session, small-group meetings with industry consultants, and a Preferred Partner Showcase with manufacturers and service providers.
Managers and owners frequently find themselves trapped in productivity prisons of their own making, said Terry Barrett, general manager of AirNow Cooling and Heating in Millbrook, Ala. Barrett also is director of technician training at Service Excellence Training.