Happy New Year! Let’s celebrate by reviewing where you should be in your residential service business. By now, your 2015 business plan should be in place with each of the action steps communicated to the team member assigned to complete that step. Pat yourself on the back for going through this planning process last September. (Even if you aren’t there, keep reading to see what you can do to catch up.)
It is challenging to identify the action steps your company needs to take to succeed. It is also challenging to communicate to the person responsible, even though, ideally that person was involved in formulating this year’s plan.