You can make "superstars" out of your existing team of technicians.
When you think of performance standards, the thought of evaluating your employees should come to mind. Not a favorite activity? You're not alone. Whether it's managers, accountants or technicians, filling out performance appraisal forms is often skipped or unwillingly done once a year, if at all. However, when I talk about performance standards, I want you to look at more than a few minutes of reluctantly scribbling some comments on a form and rating your people. Setting a standard for performance should be a priority. It should be done for every department, and it need not be drudgery.
Most service business owners know good performance when they see it, particularly from technicians. They know who is doing top quality work and who is just getting by. Naturally, we all wish we had more top performers, and if we could replace the "third-string" workers with "stars" we would. But since you can't accumulate a shop of all-stars, your next best alternative is to work with the team you have assembled - and turn them into stars.