Kenny Chapman: The Blue Collar Coach

Kenny Chapman focuses on the education and training of technicians — and company owners.


Four areas of service business focus for 2015

Our clients all want to improve their results in the next 12 months.
Accomplish new and better things this year.
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Maintaining high-quality standards for your technicians

Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?
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Make sure your customers understand exactly what you do for them

Make sure your customers understand exactly what you do for them.
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The importance of a sales process for your service business

We all crave process when it comes to dealing with professionals.
Experience more consistent results and better long-term customer relationships.

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6 tips to recover lost sales

Lack of a good customer follow-up system could be costing you money
The lack of a good follow-up system could be costing you thousands of dollars a year.
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Three tips to help your team become top performers

Three tips to help improve yourself and your team members.

Many calls we receive are from customers who are already in a distressed emotional state.

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Avoid these Top 5 training mistakes to become a more effective trainer

Top 5 training mistakes.

Effective training helps individuals see how to utilize their strengths.

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Focus on items that will produce best results in your business

Time management is a myth.

Learn to focus on the things that will produce the best results.

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Close more sales

An Option Sheet is exactly what the title implies.

Option Sheets are a communication tool between technician and customer.

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Should you promote or hire?

Strategic planning and clarity will help in staffing decisions.

We tend to think because someone is exceptional at sales, he will automatically be an effective manager.

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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Plumbing and Mechanical


2015 January

The January issue of PM features cover story: 2015 Plumbing Contractor of the Year: Jim Steinle and Atomic Plumbing.

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Where do you look for new employees?

Where do you look for new employees?
View Results Poll Archive

The Plumbing and Mechanical Store

2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.