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Kenny Chapman: The Blue Collar Coach

Kenny Chapman focuses on the education and training of technicians — and company owners.

ARTICLES

Technicians are your brand

Effective communication is the backbone of great customer service.
March 17, 2014

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.


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The value of raving fans

Make good customer service great.
February 20, 2014

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


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Mediocrity: The business growth killer

Why do certain companies seem to grow and prosper while others constantly struggle?
January 23, 2014

At some point, we’ve all noticed that certain companies seem to grow and prosper despite outside challenges they’re faced with, while others constantly struggle. This is true in our own industry as well as just about any industry that comes to mind, regardless of market.


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Urgency for your business in the New Year

Keep positive momentum in your business by avoiding the emergency crisis pitfall.
December 19, 2013

When we reach this time of year, it seems that everyone is talking about resolutions and how the next 12 months can be the greatest year yet. Conversations tend to focus on budgets and goals; we revisit mission statements and the values that our companies represent.


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What’s your evaluation process for your business?

Effective evaluation and efficient action are tied directly to the success of your business.
November 18, 2013

Have you noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific challenges they may be facing? I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.


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How will you leave your mark in this people business?

You don’t have to be a celebrity to change lives.
October 18, 2013

 We’ve all seen the headlines about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. There’s no doubt that Michael Jordan will long be remembered for how much he helped shape a new style of professional basketball which incorporated some smaller and faster players.  


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Make time to relax at the office as well as at home

It’s 5 o’clock somewhere.
September 20, 2013

“It’s 5 o’clock somewhere” is a phrase and song title we’ve all heard, which especially resonates with Jimmy Buffet followers everywhere.  


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Be the expert at every level

People pay for expert advice and solutions.
August 22, 2013

 This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.  


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Give customers what they want

Or your competitors will.
July 18, 2013

 In the Chapman household, we do our best to eat a healthy, sensible diet the majority of the time. One of the ways we accomplish this is by scrutinizing the ingredient labels on all the food we purchase (thanks to my wife, Christy). As I’ve come to learn, one ingredient we do our best to avoid is high-fructose corn syrup.


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Stay relevant and progressive

Lessons from a beloved, failed restaurant.
June 25, 2013

 One of my all-time favorite sushi bars was called Tuna Town, located in Huntington Beach, Calif. We all have favorite places for various reasons and Tuna Town certainly had sentimental value for me, as well as fresh fish, awesome décor and good music (usually playing just slightly too loud).


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BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.

THE MAGAZINE

Plumbing and Mechanical

March 2014

2014 March

In the March issue of Plumbing & Mechanical, read about the 'living in place' movement and learn how to make your space stylish and comfortable. PM catches up with MCAA president Chuck Fell and spoke with him about his goals for the year. Also in this issue, see the top products of 2013, see who is the March Truck of the Month, and read the latest Tool Tips.
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Trade Associations

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The Plumbing and Mechanical Store

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

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