Kenny Chapman: The Blue Collar Coach

Kenny Chapman focuses on the education and training of technicians — and company owners.

ARTICLES

Avoid these Top 5 training mistakes to become a more effective trainer

Top 5 training mistakes.
By Kenny Chapman
No Comments

Effective training helps individuals see how to utilize their strengths.


Read More

Focus on items that will produce best results in your business

Time management is a myth.
By Kenny Chapman
No Comments

Learn to focus on the things that will produce the best results.


Read More

Close more sales

An Option Sheet is exactly what the title implies.
By Kenny Chapman
No Comments

Option Sheets are a communication tool between technician and customer.


Read More

Should you promote or hire?

Strategic planning and clarity will help in staffing decisions.
By Kenny Chapman
No Comments

We tend to think because someone is exceptional at sales, he will automatically be an effective manager.


Read More

Technicians are your brand

Effective communication is the backbone of great customer service.
By Kenny Chapman
No Comments

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.


Read More

The value of raving fans

Make good customer service great.
By Kenny Chapman
No Comments

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


Read More

Mediocrity: The business growth killer

Why do certain companies seem to grow and prosper while others constantly struggle?
By Kenny Chapman
No Comments

At some point, we’ve all noticed that certain companies seem to grow and prosper despite outside challenges they’re faced with, while others constantly struggle. This is true in our own industry as well as just about any industry that comes to mind, regardless of market.


Read More

Urgency for your business in the New Year

Keep positive momentum in your business by avoiding the emergency crisis pitfall.
By Kenny Chapman
No Comments

When we reach this time of year, it seems that everyone is talking about resolutions and how the next 12 months can be the greatest year yet. Conversations tend to focus on budgets and goals; we revisit mission statements and the values that our companies represent.


Read More

What’s your evaluation process for your business?

Effective evaluation and efficient action are tied directly to the success of your business.
By Kenny Chapman
No Comments

Have you noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific challenges they may be facing? I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.


Read More

How will you leave your mark in this people business?

You don’t have to be a celebrity to change lives.
By Kenny Chapman
No Comments

 We’ve all seen the headlines about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. There’s no doubt that Michael Jordan will long be remembered for how much he helped shape a new style of professional basketball which incorporated some smaller and faster players.  


Read More

Multimedia

Videos

Image Galleries

2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

9/16/14 9:00 am PDT

Free Webinar: Acoustical Isolation

HOLDRITE will be hosting a free webinar for Acoustical Isolation on Tuesday, Sept. 16, 2014.

Plumbing and Mechanical

July 2014

2014 July

In the July issue of PM Magazine, read about the steps the president of MacGregor Plumbing is taking to help the next generation of plumbing professionals enter the industry. Learn about the Hartford Loop, how CPVC pastic piping works in multifamily construction and training mistakes to avoid to become a more effective trainer. Find out who is this month's Truck of the Month, read the latest tool tips and discover the latest products in the plumbing industry.
Table Of Contents Subscribe

Back to School

It’s back-to-school time, how do you stay knowledgeable on the industry:
View Results Poll Archive

The Plumbing and Mechanical Store

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

STAY CONNECTED

Connect to PM on Facebook Connect to PM on Twitter  Watch PM on YouTube    Connect to PM on Linked InGoogle+