- MARKET SECTORS
- Al Levi: Managing Your Business
- John Siegenthaler: Hydronics Workshop
- Dan Holohan: Heating Help
- Julius Ballanco: Plumbing Primer
- Paul Ridilla: Practical Management
- Kenny Chapman: Blue Collar Coach
- Adams Hudson: Marketing Strategies
- Jim Hamilton: The Bottom Line
- Ray Wohlfarth: The Boiler Room
- Morris Beschloss: Beschloss Perspective
- Kelly Faloon: Editorial Opinion
- WEB EXCLUSIVES
Kenny Chapman: The Blue Collar Coach
Have you noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific challenges they may be facing? I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.
We’ve all seen the headlines about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. There’s no doubt that Michael Jordan will long be remembered for how much he helped shape a new style of professional basketball which incorporated some smaller and faster players.
“It’s 5 o’clock somewhere” is a phrase and song title we’ve all heard, which especially resonates with Jimmy Buffet followers everywhere.
This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.
In the Chapman household, we do our best to eat a healthy, sensible diet the majority of the time. One of the ways we accomplish this is by scrutinizing the ingredient labels on all the food we purchase (thanks to my wife, Christy). As I’ve come to learn, one ingredient we do our best to avoid is high-fructose corn syrup.
One of my all-time favorite sushi bars was called Tuna Town, located in Huntington Beach, Calif. We all have favorite places for various reasons and Tuna Town certainly had sentimental value for me, as well as fresh fish, awesome décor and good music (usually playing just slightly too loud).
Recently I released one of my online technician training videos about how technicians can actually turn good communication skills into sales and profit for the company. Communication is a topic that gets talked about in a broad scope in our industry, but is seldom broken down into how critically important effective communication is to our overall success.