Kenny Chapman: The Blue Collar Coach

Kenny Chapman focuses on the education and training of technicians — and company owners.

ARTICLES

Focus on items that will produce best results in your business

Time management is a myth.
June 26, 2014

Learn to focus on the things that will produce the best results.


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Close more sales

An Option Sheet is exactly what the title implies.
May 21, 2014

Option Sheets are a communication tool between technician and customer.


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Should you promote or hire?

Strategic planning and clarity will help in staffing decisions.
April 22, 2014

We tend to think because someone is exceptional at sales, he will automatically be an effective manager.


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Technicians are your brand

Effective communication is the backbone of great customer service.
March 17, 2014

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.


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The value of raving fans

Make good customer service great.
February 20, 2014

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


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Mediocrity: The business growth killer

Why do certain companies seem to grow and prosper while others constantly struggle?
January 23, 2014

At some point, we’ve all noticed that certain companies seem to grow and prosper despite outside challenges they’re faced with, while others constantly struggle. This is true in our own industry as well as just about any industry that comes to mind, regardless of market.


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Urgency for your business in the New Year

Keep positive momentum in your business by avoiding the emergency crisis pitfall.
December 19, 2013

When we reach this time of year, it seems that everyone is talking about resolutions and how the next 12 months can be the greatest year yet. Conversations tend to focus on budgets and goals; we revisit mission statements and the values that our companies represent.


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What’s your evaluation process for your business?

Effective evaluation and efficient action are tied directly to the success of your business.
November 18, 2013

Have you noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific challenges they may be facing? I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.


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How will you leave your mark in this people business?

You don’t have to be a celebrity to change lives.
October 18, 2013

 We’ve all seen the headlines about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. There’s no doubt that Michael Jordan will long be remembered for how much he helped shape a new style of professional basketball which incorporated some smaller and faster players.  


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Make time to relax at the office as well as at home

It’s 5 o’clock somewhere.
September 20, 2013

“It’s 5 o’clock somewhere” is a phrase and song title we’ve all heard, which especially resonates with Jimmy Buffet followers everywhere.  


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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

8/19/14 9:00 am PDT

Free Webinar: Firestop Systems

HOLDRITE will be hosting a free webinar for Firestop Systems on Tuesday, August 19, 2014.

Plumbing and Mechanical

June 2014

2014 June

In the June issue of Plumbing & Mechanical, read about the Burke Agency and find out why they are the 2014 Plumbing & Mechanical Rep of the Year. Read about the latest method for renewable fuel, what to take into account when installing indoor climate systems and learn to be a trusted advisor with the 2015 water heater regulations. Find out who is this month's Truck of the Month, read this month's Tool Tips and check out the latest products and news from the plumbing and mechanical industry.
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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

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