Kenny Chapman

Kenny Chapman

Kenny Chapman, “The Blue Collar Coach,” is the author of “The Six Dimensions of C.H.A.N.G.E.” and owner of Peterson Plumbing. While effectively leading his service business, Kenny has been sharing his knowledge and experiences all over the world in the areas of leadership, sales, profitability, freedom and overall goal accomplishment. Kenny’s website has free information, tips and videos that you can apply to your own business today.Call for more information 877/968-2244

ARTICLES

Three tips to help your team become top performers

Three tips to help improve yourself and your team members.
By Kenny Chapman
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Many calls we receive are from customers who are already in a distressed emotional state.


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Avoid these Top 5 training mistakes to become a more effective trainer

Top 5 training mistakes.
By Kenny Chapman
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Effective training helps individuals see how to utilize their strengths.


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Focus on items that will produce best results in your business

Time management is a myth.
By Kenny Chapman
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Learn to focus on the things that will produce the best results.


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Close more sales

An Option Sheet is exactly what the title implies.
By Kenny Chapman
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Option Sheets are a communication tool between technician and customer.


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Should you promote or hire?

Strategic planning and clarity will help in staffing decisions.
By Kenny Chapman
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We tend to think because someone is exceptional at sales, he will automatically be an effective manager.


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Technicians are your brand

Effective communication is the backbone of great customer service.
By Kenny Chapman
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Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.


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The value of raving fans

Make good customer service great.
By Kenny Chapman
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One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


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Mediocrity: The business growth killer

Why do certain companies seem to grow and prosper while others constantly struggle?
By Kenny Chapman
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At some point, we’ve all noticed that certain companies seem to grow and prosper despite outside challenges they’re faced with, while others constantly struggle. This is true in our own industry as well as just about any industry that comes to mind, regardless of market.


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Urgency for your business in the New Year

Keep positive momentum in your business by avoiding the emergency crisis pitfall.
By Kenny Chapman
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When we reach this time of year, it seems that everyone is talking about resolutions and how the next 12 months can be the greatest year yet. Conversations tend to focus on budgets and goals; we revisit mission statements and the values that our companies represent.


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What’s your evaluation process for your business?

Effective evaluation and efficient action are tied directly to the success of your business.
By Kenny Chapman
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Have you noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific challenges they may be facing? I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.


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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

9/16/14 9:00 am PDT

Free Webinar: Acoustical Isolation

HOLDRITE will be hosting a free webinar for Acoustical Isolation on Tuesday, Sept. 16, 2014.

Plumbing and Mechanical

2014 August

2014 August

In the August issue of PM, read about the continued construction and renovations being made to hotels and restaurants. Find out the focus of this year's ISH China show will be, who made this month's Truck of the Month and read what Elkay has to say about their commercial construction expansion. Also, read the latest news and discover the newest products being used by professionals in the plumbing and mechanical industry.
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Back to School

It’s back-to-school time, how do you stay knowledgeable on the industry:
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The Plumbing and Mechanical Store

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

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