Articles by Kenny Chapman

How will you leave your mark in this people business?

You don’t have to be a celebrity to change lives.
By Kenny Chapman
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 We’ve all seen the headlines about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. There’s no doubt that Michael Jordan will long be remembered for how much he helped shape a new style of professional basketball which incorporated some smaller and faster players.  


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Make time to relax at the office as well as at home

It’s 5 o’clock somewhere.
By Kenny Chapman
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“It’s 5 o’clock somewhere” is a phrase and song title we’ve all heard, which especially resonates with Jimmy Buffet followers everywhere.  


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Be the expert at every level

People pay for expert advice and solutions.
By Kenny Chapman
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 This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.  


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Give customers what they want

Or your competitors will.
By Kenny Chapman
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 In the Chapman household, we do our best to eat a healthy, sensible diet the majority of the time. One of the ways we accomplish this is by scrutinizing the ingredient labels on all the food we purchase (thanks to my wife, Christy). As I’ve come to learn, one ingredient we do our best to avoid is high-fructose corn syrup.


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Stay relevant and progressive

Lessons from a beloved, failed restaurant.
By Kenny Chapman
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 One of my all-time favorite sushi bars was called Tuna Town, located in Huntington Beach, Calif. We all have favorite places for various reasons and Tuna Town certainly had sentimental value for me, as well as fresh fish, awesome décor and good music (usually playing just slightly too loud).


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How communication turns into profit for technicians

Communicating effectively with your staff influences your company’s degree of success.
By Kenny Chapman
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 Recently I released one of my online technician training videos about how technicians can actually turn good communication skills into sales and profit for the company. Communication is a topic that gets talked about in a broad scope in our industry, but is seldom broken down into how critically important effective communication is to our overall success. 


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Technician Appreciation

The majority of your techs are open to change and want to improve their work.
By Kenny Chapman
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I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?
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Selling with a purpose

Explain to techs why certain tasks are important on every service call
By Kenny Chapman
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We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.
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Authenticity in the Sales Process

Be comfortable with yourself and customers will be comfortable with you.
By Kenny Chapman
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With all the time I spend on the road coaching and training technicians, I'm always impressed by the quality of people with whom I work.
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True technician potential

Make it a priority to educate your technicians on building customer trust
By Kenny Chapman
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Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)


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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

9/16/14 9:00 am PDT

Free Webinar: Acoustical Isolation

HOLDRITE will be hosting a free webinar for Acoustical Isolation on Tuesday, Sept. 16, 2014.

Plumbing and Mechanical

2014 August

2014 August

In the August issue of PM, read about the continued construction and renovations being made to hotels and restaurants. Find out the focus of this year's ISH China show will be, who made this month's Truck of the Month and read what Elkay has to say about their commercial construction expansion. Also, read the latest news and discover the newest products being used by professionals in the plumbing and mechanical industry.
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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

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