Articles by Kenny Chapman

Technician Appreciation

The majority of your techs are open to change and want to improve their work.
I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?
Read More

Selling with a purpose

Explain to techs why certain tasks are important on every service call
We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.
Read More

Authenticity in the Sales Process

Be comfortable with yourself and customers will be comfortable with you.
With all the time I spend on the road coaching and training technicians, I'm always impressed by the quality of people with whom I work.
Read More

True technician potential

Make it a priority to educate your technicians on building customer trust
Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)

Read More

Plan a break

Spending time away from work can give you a new perspective.
Read More

It's not about the product

Your team needs to believe in your company and the services it provides to close the sale.
Read More

Lessons from the racetrack

Successful business tips from NASCAR driving teams. 
Read More

Improve customer interactions

Buying decisions are made more on the likability of the tech, not his skills.
Read More

Simple, effective presentations

Change your perspective to close more sales.
Read More

Winning vs. whining

Challenge yourself and your team to rise above current market uncertainties.
Read More



Image Galleries

2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Plumbing and Mechanical


2015 January

The January issue of PM features cover story: 2015 Plumbing Contractor of the Year: Jim Steinle and Atomic Plumbing.

Table Of Contents Subscribe

Where do you look for new employees?

Where do you look for new employees?
View Results Poll Archive

The Plumbing and Mechanical Store

2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Connect to PM on Facebook Connect to PM on Twitter  Watch PM on YouTube    Connect to PM on Linked InGoogle+

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.