Articles by Kenny Chapman

True technician potential

Make it a priority to educate your technicians on building customer trust
Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)

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Plan a break

Spending time away from work can give you a new perspective.
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It's not about the product

Your team needs to believe in your company and the services it provides to close the sale.
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Lessons from the racetrack

Successful business tips from NASCAR driving teams. 
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Improve customer interactions

Buying decisions are made more on the likability of the tech, not his skills.
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Simple, effective presentations

Change your perspective to close more sales.
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Winning vs. whining

Challenge yourself and your team to rise above current market uncertainties.
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'Life design for your business'

Your company is a reflection of you, but it does not define you.
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Frugal doesn't mean cheap

Your customers continue to look for outstanding service and value.
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Whose job are you doing?

Three tips to increase your effectiveness as a leader.
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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

9/16/14 9:00 am PDT

Free Webinar: Acoustical Isolation

HOLDRITE will be hosting a free webinar for Acoustical Isolation on Tuesday, Sept. 16, 2014.

Plumbing and Mechanical

PM September 2014 cover

2014 September

In this issue you’ll find The NY Red Bulls soccer team’s radiant system and incoming PHCC President Kevin Tindall.

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NAECA 2015 Water Heater Regulations

Is your company ready for the NAECA 2015 Water Heater Regulations?
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The Plumbing and Mechanical Store

2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.