Articles by Kenny Chapman

Give customers what they want

Or your competitors will.

 In the Chapman household, we do our best to eat a healthy, sensible diet the majority of the time. One of the ways we accomplish this is by scrutinizing the ingredient labels on all the food we purchase (thanks to my wife, Christy). As I’ve come to learn, one ingredient we do our best to avoid is high-fructose corn syrup.

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Stay relevant and progressive

Lessons from a beloved, failed restaurant.

 One of my all-time favorite sushi bars was called Tuna Town, located in Huntington Beach, Calif. We all have favorite places for various reasons and Tuna Town certainly had sentimental value for me, as well as fresh fish, awesome décor and good music (usually playing just slightly too loud).

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How communication turns into profit for technicians

Communicating effectively with your staff influences your company’s degree of success.

 Recently I released one of my online technician training videos about how technicians can actually turn good communication skills into sales and profit for the company. Communication is a topic that gets talked about in a broad scope in our industry, but is seldom broken down into how critically important effective communication is to our overall success. 

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Technician Appreciation

The majority of your techs are open to change and want to improve their work.
I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?
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Selling with a purpose

Explain to techs why certain tasks are important on every service call
We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.
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True technician potential

Make it a priority to educate your technicians on building customer trust
Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)

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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

5/28/15 2:00 pm EDT

Efficient Variable Speed Pump Selection & Control

This webinar will help to answer questions like: "How many pumps should our system use?" and "How should we sequence (stage) on additional pumps?"

Plumbing and Mechanical


2015 April

In this month's issue of PM, check out articles about Sloan Valve, including a PM profile on Sloan Valve president and CEO Jim Allen

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Where do you look for new employees?

Where do you look for new employees?
View Results Poll Archive

The Plumbing and Mechanical Store

2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.