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The Other Efficiency<br>John Siegenthaler, PE

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Articles by Kenny Chapman

Technician Appreciation

The majority of your techs are open to change and want to improve their work.

April 19, 2013

By Kenny Chapman

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I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?

Selling with a purpose

Explain to techs why certain tasks are important on every service call

March 15, 2013

By Kenny Chapman

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We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.

Authenticity in the Sales Process

Be comfortable with yourself and customers will be comfortable with you.

February 13, 2013

By Kenny Chapman

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With all the time I spend on the road coaching and training technicians, I'm always impressed by the quality of people with whom I work.

True technician potential

Make it a priority to educate your technicians on building customer trust

January 15, 2013

By Kenny Chapman

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Recently I found myself in Virginia immersed in a week of training for an incredible service company. This company has an unbelievable culture and still has some great opportunity for improvement. (Don’t we all?)

Plan a break

December 1, 2012

By Kenny Chapman

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Spending time away from work can give you a new perspective.

It's not about the product

November 1, 2012

By Kenny Chapman

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Your team needs to believe in your company and the services it provides to close the sale.

Lessons from the racetrack

October 1, 2012

By Kenny Chapman

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Successful business tips from NASCAR driving teams.

Improve customer interactions

September 1, 2012

By Kenny Chapman

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Buying decisions are made more on the likability of the tech, not his skills.

Simple, effective presentations

August 1, 2012

By Kenny Chapman

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Change your perspective to close more sales.

Winning vs. whining

June 1, 2012

By Kenny Chapman

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Challenge yourself and your team to rise above current market uncertainties.

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DEWALT media event at Stanley Black and Decker University

The DEWALT media event was hosted at the Stanley Black and Decker University in Towson, Md.
Photos by Mike Miagza

3/13/13 2:00 pm EST

Prepared to Navigate the New Lead-Free Laws?

AVAILABLE ON DEMAND Sail through lead-free law compliance. When piping a potable water system, the bronze valves you’re using have an expiration date –January 4, 2014. Find out what US Senate Bill S.3874 is about, how it compares to previous standards, and most importantly — how it will affect you.

Plumbing and Mechanical

2013 April

Check out the newest issue of Plumbing & Mechanical magazine! You can also view our Ad Index here.

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Valve Handbook

Revised to include details on the latest technologies, Valve Handbook, Third Edition, discusses design, performance, selection, operation, and application. This updated resource features a new chapter on the green technology currently employed by the valve industry, as well as an overview of the major environmental global standards that process plants are expected to meet.

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With access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

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re: Marketing - The 2012 Pipe Trades Giants: Staying positive

Marketing - The 2012 Pipe Trades Giants: Staying positive

re: water hammer update - Water Hammer Update<br>Julius Ballanco

water hammer update - Water Hammer Update<br>Julius Ballanco

Re: PE - To Condense Or Not To Condense<br> Carol Fey

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