Are you one of those contractors who believes if you service a customer once and do a great job, he’ll remember you forever? I wish it was true. Instead, studies show 55% of the customers you lose leave you because you paid them no attention.
Check out Plumbing & Mechanical's September 2017 issue, featuring our cover story on PHCC CONNECT 2017. Other features include the benefits of heat pump water heaters, preventing cockroach infestations with drain maintenance, and much more.