Articles by Adams Hudson

Customer service: The good, the bad and the ugly

I just flew back from a speaking engagement. It was a rewarding and fun time, but as small as this part of my business life (speaking) can be, it was exhausting.
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Six profit tips to expand your business

Follow these six profit points to expand your business.
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7 tips for online, offline marketing

An integrated marketing plan for contractors.
Sometimes I don’t sleep all that great.
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Internet marketing for plumbing and heating contractors

Internet marketing for contractors
Grab your audience’s attention first, and then send a message.


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Eight steps to generate more customer referrals

Learn no-cost, low-effort ways to get big returns.

Referrals are often no cost and low effort with big returns.


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9 tips on getting customers to help write your web content

Improve your website’s search results.

Creating fresh, interesting content for your website can seem like a never-ending task.


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The language of sales closings

Words have made and ruined careers.

Speak in terms to which your customers can relate.


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Do’s and don’ts of social media

Why your social media marketing is suffering.

Follow these rules to make sure you don’t fall into a social media trap.


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Profitable customer retention tool

You need a strong customer retention newsletter program.

Stand out from the competition with an effective newsletter.


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Create effective customer newsletters

A syndicated newsletter with some customization will save you time.

Are you one of those contractors who believes if you service a customer once and do a great job, he’ll remember you forever? I wish it was true. Instead, studies show 55% of the customers you lose leave you because you paid them no attention.


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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Plumbing and Mechanical

cover sized correctly

2014 December

The December issue is the 2015 B.I.G. Book!
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Where do you look for new employees?

Where do you look for new employees?
View Results Poll Archive

The Plumbing and Mechanical Store

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.