Articles by Katie Rotella

PM Truck Of The Month - Sagamore Plumbing and Heating Inc., Weymouth, Mass.

Controlling your service truck costs.
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QSC Continues Its 'Strive For Excellence'

The Quality Service Contractors held its Power Meeting XXVI in Scottsdale, Ariz., in February, where attendees were presented with practical, take-home information and insight - from solid business basics to managing cash flow and learning about business survival.
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PM Truck Of The Month - Ron Keuschel Plumbing Inc., Shawano, Wis.

You Can Take It With You
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PM Truck Of The Month: Kriegers' Professional Plumbing, Sawyer, Mich.

Double-Brand Risk Pays Off
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Plumbing Trends: Bathroom Accessories

One way to define an “accessory” is: an object or device that, while not essential in itself, adds to the beauty, convenience or effectiveness of something else. In this case, a bathroom accessory can be any of the following hot-ticket items for your customers.
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UA Makes Customer Satisfaction Formal Policy With New Standard

UA seeks to resolve customer complaints; standard will help increase market share
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PM Truck Of The Month: Pete Wood Plumbing & Heating, Livonia, Mich.

Make Your Customer Experience Memorable
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PM Truck Of The Month: Plumber Dave LLC, North Port, Fla.

Plumber Dave is ‘beyond a boss’
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Radiant On Display

A contractor designs a radiant showroom and gets results.
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Code News: Negotiations Halted In Single Code Venture, Time Running Out

ICC members ‘unwilling to deviate’ from its consensus process

IAPMO says ‘hybrid’ approach was keystone of joint venture

Misconceptions about deal must be cleared up


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2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

9/16/14 9:00 am PDT

Free Webinar: Acoustical Isolation

HOLDRITE will be hosting a free webinar for Acoustical Isolation on Tuesday, Sept. 16, 2014.

Plumbing and Mechanical

PM October 2014 cover

2014 October

The October issue of PM features the winner of the 2014 Supply House of the Year: Consolidated Supply

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NAECA 2015 Water Heater Regulations

Is your company ready for the NAECA 2015 Water Heater Regulations?
View Results Poll Archive

The Plumbing and Mechanical Store

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.