Matt Michel: Stop plumbing now Get out of the truck and build a business. Matt Michel August 28, 2020 Plumbing is what you do. It’s what you are good at. You are proud of that LMP designation, and should be. Now, it’s time to stop plumbing. Read More
Kenny Chapman: Build a team of “in-home experts” Train your front line to understand the fact they are true experts. Kenny Chapman August 26, 2020 Right now, there is a lot of confusion in the world. People don’t necessarily know which “experts” to trust or what to believe. Read More
AL Levi: What if I train them and they leave? Training is not optional for service contractors. Al Levi August 20, 2020 One of the most common things I see when I begin my work with a new contracting client is the resistance to train employees. Read More
Matt Michel: 7 simple steps to improve your plumbing business The importance of basic blocking and tackling. Matt Michel July 27, 2020 The coronavirus has captured most of the discussion in the trade press since the lockdowns began. It should have — it’s been the overriding event. Read More
Kenny Chapman: It’s time to evaluate your systems An effective evaluation process sets you free Kenny Chapman July 23, 2020 I’ve been studying human performance (specifically peak performance) for years in individuals and organizations. Read More
AL Levi: Fix things at your company How to get ahead of the fire. Al Levi July 20, 2020 What is finally going to fix things at your company? Read More
Coach's Corner: Involve your phone team in long-term planning To reduce problems down the road, make the internal team an integral part of all plans. Tom Merriott July 1, 2020 Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.Read More
Matt Michel: 7 reasons for optimism in 2020 Don’t be a pessimist; look for the silver lining. Matt Michel June 29, 2020 There are a lot of reasons for pessimism in 2020. The country is divided. Read More
Kenny Chapman: Using effective communication to navigate change Consistent communication makes it easier to navigate turbulent times when they arise. Kenny Chapman June 29, 2020 Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. Read More
Al Levi: Hire willing people, provide skills or pay the price How to build techs from scratch. Al Levi June 23, 2020 “Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” Read More