Do you ever wonder if your technicians and salespeople are doing what you want them to be doing in the field? If you are like pretty much every other contractor, you question: how effective your training is, if your team members are using the systems you provide them with and if they are following the desired processes and procedures.
When you want to know what’s reallyhappening in the field, the best way to find out is by implementing a ride-along system in your company. When I am doing onsite consulting, I like to go on ride-alongs in order to find out the real truth. Many times, the company’s brand isn’t being communicated effectively, sales processes are only being done halfway and techs aren’t connecting with customers as well as they could be. I always uncover so much potential for increased profit and conversion rates.