I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand? They don’t focus on the company enough.” I repeatedly hear complaints like these, and today my message is about the fact that these criticisms are simply not applicable to the majority of technicians!
Earlier this year I had the opportunity to do my onsite training and ride-along program for a great HVAC, plumbing and electrical company. I had never been to Montana prior to this trip and fortunately I had the chance to spend some productive time in the truck coaching ride-alongs with some of the finest technicians out there. These guys are “salt-of-the-earth”-type people.