The modern world would do just fine without philosophers and sociologists. But not without plumbers.
Per tradition, editor Steve Smith asked PM's columnists to devote their first month's writings to a common theme. This
year it's, "The Top 10 Things A Contractor Can Do in 2003." Here are my suggestions.
1. Return phone calls. It's the little things that count in contracting or any other business, and this is one of the little things
that drive customers bonkers. Contractors hate phone messages because they usually mean trouble or at least inconvenience. ("I
want to change something.") People generally don't call to tell you they loved your work.