It’s a hard fact to accept, but your company’s service calls can be stolen by your employees. When I hear the pain in the voice of contractors who have fallen prey to their own staff stealing their calls, it’s sickening. Even if you haven’t been stung by it yourself, I’m sure you can understand the pain one feels when he’s been betrayed by an employee or employees stealing hard-earned calls away from the business.
It can be tough to detect but more times than not when I talk to the owner for a while he admits that he’s had a sinking feeling it’s been going on for a while. But he also admits he’s felt powerless, as if he were a hostage to his own staff. If he confirmed his fear, the consequences of finding out for sure might mean he, the owner, would have to climb back into the truck and run calls himself.