Lochinvar Corp. restructured its customer service department to provide better response and service.
Each Lochinvar customer service representative is now fully responsible for customer orders, order entry, order follow-up, credits and product shipment throughout the world. This new process enables CSRs to become experts on their customers, eliminating multiple handling of sales orders.
To increase response time, CSRs have been reorganized into teams of two for each of its nine regions, providing answers and advice to region-specific questions.