Recruiting and keeping good employees, especially service techs, is the most difficult thing I know of in the PHC service business. I’m sure that Blau Sudden Services has a better track record than most firms in the industry, simply because we offer one of the best compensation and benefits packages to be found anywhere. Our service technicians have been here an average of seven years, with two at the 23–year mark in tenure. Office personnel average five years of service, with a couple in the 10–year range.
But our track record of employee retention is hardly ideal. Several months ago we lost a service tech who had been with us for close to 20 years. This was an eye-opener to me.