Any consumer who’s weathered a remodeling project in his or her home knows the process can often best be described as a “controlled crash.” You obviously know where you’re starting from; and you have a fairly good idea of where you want to be. But in between ... Dream projects can turn very quickly into expensive nightmares.
Where’s a consumer to go? On one hand, enough news stories are reported every year to fill the NYC Yellow Pages about fly-by-night “do-it-all” contractors who do nothing more than leave holes in walls — not to mention the bigger one in their preys’ wallets. And on the other extreme, there are kitchen and bath dealers. These pricey folks certainly know the fashion side of the business. But K&B dealers often don’t take direct responsibility for the installation, and may contract out the installation to whoever bids cheapest.