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Items Tagged with 'customer service'


Joe vs. Daniel: A tale of two plumbing companies

Why you may need field service management software.
March 13, 2014

Here are the stories of two guys who run plumbing companies. Which one sounds more like you?

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Be the expert at every level

People pay for expert advice and solutions.
August 22, 2013

 This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.  

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Customers are Raising the Bar

Keep them by exceeding their expectations.
April 19, 2013
What’s up with customers these days? It’s like they want better value, quality products, efficient service and someone they can count on. Then, if they don’t find what they’re looking for, they’re on to someone who’s got what it takes.
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10 Ways to Make Your Next Phone System Great

January 28, 2013
It’s smart to start compiling a MUST HAVE and WANT list for your next phone system as well as locating a new service company to sell it to you, install it and service it going forward. Phones like computers are the lifeblood to a service company.
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Drive by your competitors

August 1, 2012
The only five-star cab ride Iíve ever had.
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Recession-proof service

July 1, 2012
Don’t fall prey to ‘service sins’ that will cost you customers.
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The future of fleet management

April 1, 2012
Updated technology increases productivity and driver safety while reducing costs.
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Frugal doesn't mean cheap

April 1, 2012
Your customers continue to look for outstanding service and value.
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Small showrooms bring big benefits

April 1, 2012
Two plumbing contractors’ product displays help customers focus their search. 
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How to go bankrupt

March 1, 2012
An inability to change is bad for business.
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Image Galleries

BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.


Plumbing and Mechanical

March 2014

2014 March

In the March issue of Plumbing & Mechanical, read about the 'living in place' movement and learn how to make your space stylish and comfortable. PM catches up with MCAA president Chuck Fell and spoke with him about his goals for the year. Also in this issue, see the top products of 2013, see who is the March Truck of the Month, and read the latest Tool Tips.
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Trade Associations

Are trade association memberships and participation beneficial to your company?
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The Plumbing and Mechanical Store

2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.



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