Items Tagged with 'customer service'

ARTICLES

Three tips to help your team become top performers

Three tips to help improve yourself and your team members.
By Kenny Chapman
No Comments

Many calls we receive are from customers who are already in a distressed emotional state.


Read More

7 deadly sins your techs commit — Part 1

By Al Levi
No Comments

The thrill of fixing stuff at my own home left a long time ago. 


Read More

Adopting professional dress standards can increase sales

Dressing for dollars.
By Al Levi
No Comments

The net effect is when you don’t dress like a professional, you don’t get paid like a professional.


Read More

Create effective customer newsletters

A syndicated newsletter with some customization will save you time.
By Adams Hudson
No Comments

Are you one of those contractors who believes if you service a customer once and do a great job, he’ll remember you forever? I wish it was true. Instead, studies show 55% of the customers you lose leave you because you paid them no attention.


Read More

Joe vs. Daniel: A tale of two plumbing companies

Why you may need field service management software.
By Leah Merrill
No Comments

Here are the stories of two guys who run plumbing companies. Which one sounds more like you?


Read More

The value of raving fans

Make good customer service great.
By Kenny Chapman
No Comments

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


Read More

Be the expert at every level

People pay for expert advice and solutions.
By Kenny Chapman
No Comments

 This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.  


Read More

Tips to avoid the common irritating habits that drive customers crazy

Stop driving customers away.
By Adams Hudson
No Comments

 Ever wonder why the most irritated people always call you? Actually, it could have less to do with you than it does with the kind of contracting business you’re in.  


Read More

Customers are Raising the Bar

Keep them by exceeding their expectations.
By Adams Hudson
No Comments
What’s up with customers these days? It’s like they want better value, quality products, efficient service and someone they can count on. Then, if they don’t find what they’re looking for, they’re on to someone who’s got what it takes.
Read More

10 Ways to Make Your Next Phone System Great

By Al Levi
No Comments
It’s smart to start compiling a MUST HAVE and WANT list for your next phone system as well as locating a new service company to sell it to you, install it and service it going forward. Phones like computers are the lifeblood to a service company.
Read More

Multimedia

Videos

Image Galleries

2014 Truck of the Month

PM has featured so many great plumbing service trucks! See plenty of them here in our Truck Of The Month Archives page. Are you proud of your truck? Go to our Truck of the Month page to find out how your service truck could be chosen!

9/16/14 9:00 am PDT

Free Webinar: Acoustical Isolation

HOLDRITE will be hosting a free webinar for Acoustical Isolation on Tuesday, Sept. 16, 2014.

Plumbing and Mechanical

2014 August

2014 August

In the August issue of PM, read about the continued construction and renovations being made to hotels and restaurants. Find out the focus of this year's ISH China show will be, who made this month's Truck of the Month and read what Elkay has to say about their commercial construction expansion. Also, read the latest news and discover the newest products being used by professionals in the plumbing and mechanical industry.
Table Of Contents Subscribe

Back to School

It’s back-to-school time, how do you stay knowledgeable on the industry:
View Results Poll Archive

The Plumbing and Mechanical Store

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.

 

STAY CONNECTED

Connect to PM on Facebook Connect to PM on Twitter  Watch PM on YouTube    Connect to PM on Linked InGoogle+