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ARTICLES

Customers are Raising the Bar

Keep them by exceeding their expectations.

April 19, 2013

By Adams Hudson

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What’s up with customers these days? It’s like they want better value, quality products, efficient service and someone they can count on. Then, if they don’t find what they’re looking for, they’re on to someone who’s got what it takes.

10 Ways to Make Your Next Phone System Great

January 28, 2013

By Al Levi

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It’s smart to start compiling a MUST HAVE and WANT list for your next phone system as well as locating a new service company to sell it to you, install it and service it going forward. Phones like computers are the lifeblood to a service company.

Drive by your competitors

August 1, 2012

By Adams Hudson

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The only five-star cab ride Iíve ever had.

Recession-proof service

July 1, 2012

By Paul Ridilla

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Don’t fall prey to ‘service sins’ that will cost you customers.

The future of fleet management

April 1, 2012

By Kelly Faloon

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Updated technology increases productivity and driver safety while reducing costs.

Frugal doesn't mean cheap

April 1, 2012

By Kenny Chapman

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Your customers continue to look for outstanding service and value.

Small showrooms bring big benefits

April 1, 2012

By Bob Miodonski

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Two plumbing contractors’ product displays help customers focus their search.

How to go bankrupt

March 1, 2012

By Adams Hudson

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An inability to change is bad for business.

A quality value delivery system

February 1, 2012

By Kenny Chapman

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Providing a stellar service experience for your clients will validate your pricing structure.

Videos

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DEWALT media event at Stanley Black and Decker University

The DEWALT media event was hosted at the Stanley Black and Decker University in Towson, Md.
Photos by Mike Miagza

3/13/13 2:00 pm EST

Prepared to Navigate the New Lead-Free Laws?

AVAILABLE ON DEMAND Sail through lead-free law compliance. When piping a potable water system, the bronze valves you’re using have an expiration date –January 4, 2014. Find out what US Senate Bill S.3874 is about, how it compares to previous standards, and most importantly — how it will affect you.

Plumbing and Mechanical

2013 May

Check out the newest issue of Plumbing & Mechanical magazine! You can also view our Ad Index here.

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The Plumbing and Mechanical Store

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Valve Handbook

Revised to include details on the latest technologies, Valve Handbook, Third Edition, discusses design, performance, selection, operation, and application. This updated resource features a new chapter on the green technology currently employed by the valve industry, as well as an overview of the major environmental global standards that process plants are expected to meet.

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Clear Seas Research

With access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Truck of the Month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.