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Articles by Maurice Maio

... And Now For The Bill

June 1, 2000
There is a critical moment in every service and repair job where the technician must ask for payment.
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The Link To Success

June 1, 2000
There always seems to be some hurdle that keeps service and repair business owners from achieving the level of success they desire.
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Knowing What I Know Now ... Life After Consolidation

June 1, 2000
Most of the people in the service and repair business who follow what is going on in the business are aware I sold my company.
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Put Some Magic In Your Business

June 1, 2000
I have discovered a technique that will improve your chances of accomplishing more of what you want to with your business.
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What's Your Customer Service Score?

June 1, 2000
If you say you give good customer service, as many businesses do, how do you prove it?
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Take Your Medicine

June 1, 2000
These concerned business people came to talk about their symptoms — low margins, tough competition, difficulty keeping good techs, etc.
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Ten Dollars Goes A Long Way

June 1, 2000
I often hear service and repair business owners complain they do a lot of business, but don’t make any money.
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Carving Out More Profit

June 1, 2000
Simple changes that you are committed to produce the best profit results.
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Teams Win Games

June 1, 2000
In your case, gaining and keeping customer satisfaction on all service calls is the championship.
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Strength In Numbers

June 1, 2000
Check out trade organizations before you join. You’ll enjoy the benefits.
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BNP Media's Plumbing Group Visits Grundfos North American Headquarters

BNP Media’s Plumbing Group, comprised of the Plumbing & Mechanical, Supply House Times, PM Engineer (pme) and Reeves Journal brands, recently visited Grundfos’ new North American headquarters building in the western Chicago suburb of Downers Grove, Ill.


Plumbing and Mechanical

March 2014

2014 March

In the March issue of Plumbing & Mechanical, read about the 'living in place' movement and learn how to make your space stylish and comfortable. PM catches up with MCAA president Chuck Fell and spoke with him about his goals for the year. Also in this issue, see the top products of 2013, see who is the March Truck of the Month, and read the latest Tool Tips.
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Trade Associations

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The Plumbing and Mechanical Store

2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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Truck of the Month

Truck of the month

Are you proud of how your service truck looks? Do the graphics give people whiplash as they drive by? Have your calls increased because people remember your truck — and your company name? If so, we’d like to see it, too! Click here to find out how your service truck could be chosen as PM's Truck of the Month.



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