Great restaurants illustrate the importance of customer service and training.
I was on the treadmill at my local gym, keeping in step with the local news on the overhead TV. The guest that day was the owner of a restaurant I’d never been to. The owner, who does a lot of these promotions on television, was promoting a $2.12 breakfast special at her restaurant because she was appearing on Feb. 12. When I finished working out, I decided to reward myself so I headed there.
What had piqued my interest was the energy and enthusiasm of the owner of the restaurant. That and the temptation of tasting what she lovingly described as the best cup of coffee. I’m a coffee junky. Plus, the restaurant is located in a small airport which allows me a chance to enjoy another passion of mine, flying. I don’t have a plane of my own, but I love looking at all the different private planes, from tiny single engine props to the large corporate jets. I love how they climb over the mountains defying gravity as they soar toward their destinations. I was pumped!