For years the expression “T&M” has been universally understood as the abbreviation for time and materials, the pricing method used in the service and repair business for many decades. These days, most of the leading service and repair companies have switched to flat rate pricing of some type, and it has produced significant increases in sales volume, bottom line profits and customer satisfaction.
There is a new T&M. The replacement for the T&M acronym is now training and motivation. It has nothing to do with pricing, but knowing what it means and using that knowledge will produce the same dramatic gains - if not more - than learning about flat rate pricing.