Show your team the right procedures and hold them accountable.
You know, you have to train your employees, right? Training is a funny word; it gets used a lot, especially by frustrated business owners. But few people know what it means. Does it mean “motivating”? Does it mean “confidence building”? Does it mean hitting employees with a newspaper or dangling a carrot?
One of Funk & Wagnals' definitions of the word train: To make obedient or capable of performing tricks, as an animal.