I’ve been studying human performance (specifically peak performance) for years in individuals and organizations. 

What is finally going to fix things at your company? 

In last month’s column, I wrote about how military strategy can help businesses learn to navigate the current chaotic times. 

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.

Well, it finally happened. Michigan weather heated up, and my AC sputtered and died a sad death. 

There are a lot of reasons for pessimism in 2020. The country is divided. 

Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. 

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 

This past week, I experienced my first virtual doctor’s visit. First time for everything, right? 

We’ve all read stories and heard quotes about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society.