A number of wholesalers sell not only to contractors, but to the end user as well. This can hurt a contractor and Glenn Fuller, president and co-owner of Houston-based Texas Plumbing Supply, knows this. That is why he promised to never pursue his customers’ customer, i.e. the homeowner or end user. Fuller made this commitment in April 2011 when he purchased the company.
Having started in the industry in 1980, then 17-year-old Fuller began by loading trucks, pulling orders and sweeping the floors. By the early 1990s, he knew he wanted to own his own business. He worked to gain as much experience and knowledge as he could, meeting contractors, getting to know the manufacturers and the reps who sold the material.