The sign that reads “A Century of Solutions” in the building in Baton Rouge, La., can be taken quite literally these days. Manufacturers rep firm A.H. Deveney & Co. celebrates its 100th anniversary in 2016. It reached this milestone by providing high levels of product expertise and customer service to plumbing contractors and other customers.
“We always strive to be a solutions provider,” says Mike Mullen, who came to work for the agency in 1992 and has been an owner since 1995. “We want the plumbing contractor, wholesaler and engineer to be calling us for answers even if we don’t rep the product line. They’ll call and ask, ‘Where can I find it?’ We find it for them, and that usually endears us to those customers. They continue to rely on us for answers for whatever solutions they need.”