Legendary football coach Vince Lombardi started every training camp with a return to the fundamentals. Periodically, you should return to the fundamentals with your plumbers. Just as Lombardi’s emphasis on football essentials led to a Packers championship, your emphasis on basic service skills can lead your team to champion-level sales and profitability.
Lombardi did not make any assumptions about what his players knew or did not know. That’s why he opened training camp with a pigskin in one hand and declared, “Gentlemen, this is a football.”