My dad believed I should never ask any employee to do what I hadn’t done myself. Frankly, I didn’t appreciate this when I was a kid growing up in the business because it meant everything from mopping floors, unplugging toilets, going onto a roof in freezing-cold weather and crawling through a hot attic with fiberglass insulation creeping into some places I’d rather forget about.
But as I got older, I grew to appreciate his wisdom.