Minnick’s whole-house approach to providing energy solutions can surprise its customers. For example, when one of its techs arrives in a home, he’s just as likely to head upstairs as down. And, he’ll stay awhile.
“A customer will ask: ‘Why are you going in the attic? The other contractor we called went straight to the basement and was out of here in 20 minutes,’” says Rob Minnick, president and CEO of the Baltimore/Washington-area HVAC and hydronic heating firm. “Our sessions with a customer can last two to six hours. We do a walk-through of the house during our energy audits, which are longer sessions. With the shorter energy analysis, we’re not pulling out all the diagnostic equipment but we’re going through calculations on the laptop.