Different coaches produce different results with the same team.
You are the coach. What you do and how you lead, motivate and train determine the team's performance. That performance reflects directly on your company's reputation, volume of business and, of course, your profits. Whether a technician is extra courteous, greets the customer properly, maintains a professional demeanor and effectively explains the job pricing from an attractive flat rate pricing book is determined, in large part, on how he is motivated, trained and supported by the company - your company.