Separating your dispatcher from call-taking duties can help grow your business.
It's estimated that 80 percent of all plumbing companies are three-truck outfits or smaller. You may delight in your small shop status; it is up to you to craft a vision of your company and hold true to your dreams. However, you may want to grow your company and find yourself stuck at the three-truck plateau. I've heard the theory that three trucks is the number that a plumber can keep an eye on - and his hands on - before he runs out of time or energy. To grow beyond that, a plumber would have to learn business skills and adopt formal operating systems. I buy that.
There is another reason why small shops stay small.